{"id":2785,"date":"2013-04-29T07:36:57","date_gmt":"2013-04-29T04:36:57","guid":{"rendered":"http:\/\/www.elsis.lt\/?p=2785"},"modified":"2018-03-20T15:51:47","modified_gmt":"2018-03-20T13:51:47","slug":"vienos-langelio-pincipo-diegimas-vlk-2","status":"publish","type":"post","link":"https:\/\/www.elsis.lt\/en\/vienos-langelio-pincipo-diegimas-vlk-2\/","title":{"rendered":"One-Stop-Shop principle"},"content":{"rendered":"

Full project name:<\/strong><\/p>\n

\u201eOne-Stop-Shop\u201c Principle Implementation in the National Health Insurance Fund<\/p>\n

Client:<\/strong>
\nNATIONAL HEALTH INSURANCE FUND UNDER THE MINISTRY OF HEALTH<\/p>\n

Period:<\/strong>
\n2011\/12 \u2013 2012\/12<\/p>\n

Brief description:<\/strong>
\nDuring the project, the study of possibilities for the implementation of a one-stop-shop principle in the National Health Insurance Fund was prepared, a Consultation Information System (CIS) was developed and installed, rules for the use thereof were created, system-user trainings were carried out.
\nThe installed CIS allows the specialists of NHIF and THIF (Territorial Health Insurance Funds) to provide consultations by phone (8 700 88888) or one e-mail address info@vlk.lt, also, directly in the premises of the NHIF and THIF. A unified database \u2013 \u201cquestion \u2013 answer tree\u201d \u2013 served by responsible NHIF \/ THIF specialists (who develop, supplement and revise it) is used for providing consultations of all types.
\nThe CIS consists of 3 main sub-systems:
\n– Consultant work place, giving possibility provide consultations by phone, directly (orally), and by e-mail. Sub-system has interfaces with telephone equipment and mail server. Consultant has direct access to Consultation information management sub-system. Consultation sub-system stores full statistics about consultant\u2019s employment, and provides in a form of report;
\n– Consultation material management sub-system. Sub-system is designed for consulation material input, processing and dissemination. Consultation material could be linked to various documents (e.g. legal documents, regulations, etc.);
\n– Administration sub-system is designed for administration of users, system configuration, management of classifiers, etc. Sub-system provides unified user authentification;
\nThe geography of the use of CIS covers the entire territory of Lithuania. Consultations are provided by up to 100 NHIF and THIF employees at one time, every day more than 1000 inquiries are registered.
\nHaving installed the CIS, the following objectives were achieved:
\n– A \u201cone-stop-shop\u201d principle was implemented in providing NHIF and THIF consultations.
\n– Consultants were given an opportunity to provide uniform, standardized consultations, avoid differences in interpretation of laws on the issues of administration services provided by NHIF and THIF as well as compulsory health insurance.
\n– Consultation and service quality improved;
\n– The time for the receipt of consultations provided by NHIF and THIF was reduced.<\/p>\n

Technology used:<\/strong>
\nOracle DB 11, Oracle AS 11, Oracle Developer Suite 11, Java, Genesys platform<\/p>\n

More information:<\/strong>
\nhttp:\/\/www.vlk.lt\/vlk\/en\/ <\/a><\/p>","protected":false},"excerpt":{"rendered":"

Full project name: \u201eOne-Stop-Shop\u201c Principle Implementation in the National Health Insurance Fund Client: NATIONAL HEALTH INSURANCE FUND UNDER THE MINISTRY OF HEALTH Period: 2011\/12 \u2013 2012\/12 Brief description: During the project, the study of possibilities for the implementation of a one-stop-shop principle in the National Health Insurance Fund was prepared, a Consultation Information System (CIS) […]<\/p>\n","protected":false},"author":1,"featured_media":6250,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1],"tags":[10],"acf":[],"_links":{"self":[{"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/posts\/2785"}],"collection":[{"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/comments?post=2785"}],"version-history":[{"count":4,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/posts\/2785\/revisions"}],"predecessor-version":[{"id":6653,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/posts\/2785\/revisions\/6653"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/media\/6250"}],"wp:attachment":[{"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/media?parent=2785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/categories?post=2785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.elsis.lt\/en\/wp-json\/wp\/v2\/tags?post=2785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}